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Why should I choose Juno over the competition?

Juno offers easy-to-use, reliable Internet service with thousands of access numbers nationwide, fast connections, feature-rich email and E-Mail on the Web, and instant messaging compatible with AOL Instant Messenger, ICQ, and Yahoo! All for less than 1/2 the cost of AOL�, EarthLink or MSN**!

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What features does Juno Platinum, Juno's premium service, include?

With Juno Platinum, our premium Internet service, you will get all the benefits of our free basic service, plus great additional features. You will enjoy reliable access to the Internet with up to 10 MB of e-mail storage space and online account management. Plus no pop-ups and fewer advertisements.

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What is Juno SpeedBand? How can I get it?

Juno SpeedBand is an exciting new product from Juno that accelerates your Web surfing experience using your existing phone jack and modem. For more information on Juno SpeedBand click here . To get Juno SpeedBand today, simply visit http://juno.com

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What does Juno Platinum offer that's not included with Juno's free basic service?

Juno Platinum, our premium Internet service, provides you with exclusive benefits not available to our free members. You'll enjoy priority dial-up access to make it easier for you to get online, longer surfing time, more e-mail storage space and online account management. With Juno Platinum, you won't see the Juno Guide, and you won't receive as many e-mail solicitations�which means fewer ads while you're online compared with our free basic service. Juno Platinum will help make your online experience easier and more enjoyable.

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I'm new to the Internet�is Juno easy to use?

Of course! Thousands of people join Juno every day, from beginners to tech-savvy pros. We've made our software easy enough for novices without sacrificing quality for those with more experience. Even the newest user will be surfing around in no time! And if you ever have any questions, Juno offers free online customer and technical support to help you out. Additionally, live phone support is available for $1.95 per minute. ($2.95 CDN/min in Canada)

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What is Instant Messaging? Can I use Instant Messaging to chat with friends and family on other Instant Messaging programs including AOL, ICQ and Yahoo?

Juno offers its members Instant Messaging compatibility which allows you to use popular Instant Messaging programs while on the Juno service to chat live online with friends and family. You can chat with friends and family using Instant Messaging programs including AOL, ICQ and Yahoo.

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Can I access my other e-mail addresses through Juno?

Yes! Juno gives you complete access to the Internet so you can use Juno to get online and check e-mail for other e-mail addresses and accounts that you use. Plus with Juno you get your own Juno e-mail address.

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Can I have multiple accounts with Juno?

Yes! You can set up multiple free e-mail addresses with Juno. Many members of your home can have his or her own e-mail address from just one Internet account.

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Can I access my Juno e-mail away from home?

Yes! It's easy for Juno members to check their e-mail from the World Wide Web. Just go to the Juno home page and click on the link to our E-mail on the Web service. You can get your Juno e-mail anywhere Internet access is available!

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How reliable are Juno's dial-up connections? How fast are they?

With thousands of access numbers nationwide, Juno makes it easy for you to get and stay online, with fewer busy signals and disconnects. Juno allows you to access the Web at dial-up speeds of up to 56 Kbps-the fastest dial-up connection available! Additionally, most of our numbers support the V.90 standard. To check what access numbers are available in your area, click here

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What if I need Technical or customer support? How does Juno help me?

Juno offers extensive free online support for technical and customer-related issues, accessible directly from our home page. You can also talk live to a Juno representative for $1.95 per minute ($2.95 CDN/min in Canada).

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Will there be any additional expenses, such as phone charges?

Juno does not charge any additional phone charges. However, depending upon the Juno access numbers you choose, your location and your calling plan, you may incur toll charges and long distance charges in excess of local service charges on your telephone bill. To find out whether you will incur any charges, and if so, the amounts of such charges, please contact your local telephone company. You are responsible for all such charges.

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I have an Apple Macintosh computer. Can I use Juno?

Yes, we currently offer Juno Platinum for Mac users. If you already have a Juno Platinum account, simply visit Juno.com to download the Juno Platinum software for Mac. If are a Mac user and do not have a Juno Platinum account, visit http://www.juno.com using your Mac to sign up for a Juno Platinum Mac account.

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What features does Juno's free basic service include?

Juno's free basic service offers reliable, easy-to-use Internet access with free online technical support and great features including e-mail, E-Mail on the Web, instant messaging, and much more. Juno's basic service also includes a helpful Web navigation and advertising tool that floats on the top of your screen whenever you are surfing the Internet.

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Are there usage-related constraints on the Juno free service?

Juno's basic free service contains a number of usage limitations that may vary from user to user. These limitations, which may be changed from time to time, are based on a variety of factors including, without limitation, the version of Juno software being used to access the service, the telecommunications costs associated with the phone numbers being used to access the service and the amount of time and frequency of a user's web surfing. The effect of these limitations may be to impact a user's ability to connect or remain connected to the service or to restrict access to the service once a specified amount of usage is met during a period. These limitations may, in general, impact all usage relating to a specific member ID as well as all usage associated with common computers or phone lines. As such, creating additional accounts will not enable a user to avoid these limitations. These limitations currently do not impact a user's ability to access their email account, although another Internet access service may be required to access the email account and limitations on email access may be imposed in the future.

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How does the free service differ from the Platinum Service?

The Platinum service does not contain the usage-related constraints discussed above that are applicable to the Juno free service. The free service has a persistent on-screen banner window not present on the Platinum service. Users of the free service also may experience a greater number of advertising initiatives such as email solicitations and pop-ups.

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How do I sign up for Juno Free Internet?

Click here to start enjoying Juno free Internet access.

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How do I sign up for Juno Platinum?

Simply click here to sign up now and start enjoying all the benefits of Juno Platinum today!

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^† Excludes Alaska

1 = AT&T service is limited to 150 hours at $16.95 per month. Unlimited service is available at $21.95 per month.
2 = MSN 8.0 provides a call alert service that indicates a call is incoming at no additional charge.
3 = AOL 8.0 provides a call alert service that indicates a call is incoming for an additional charge of $3.95 per month.
4 = Requires V.92 access number, V.92 modem, compatible modem-on-hold software and call waiting service. V.92 access numbers not available in all Juno service areas.

^*Please note that, depending on the numbers you choose, your location, and your calling plan, you may incur long distance or toll charges in excess of your local service charges on your telephone bill. To find out whether or not you will incur any charges, and if so, the amounts of such charges, please contact your local telephone company. You will be responsible for all such charges incurred. Live technical support available for a fee of $1.95/min. (or in certain areas, $14.95/call) effective May 1, 2003 $2.95 CDN/min in Canada. Juno reserves the right to impose additional hourly usage limitations. See Terms of Service for details. Service not available in all areas. Unless otherwise indicated, all prices in U.S. dollars.

^**References to AOL^®, EarthLink or MSN pricing and savings amounts based on U.S. standard monthly rates as of 04/24/03. AOL^® may offer prepaid packages that may reduce the amount of savings. AOL^®, MSN and EarthLink are trademarks for their respective owners.

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